Classic Eyelash Extensions

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Eyelash Extensions Policy

We want to make sure that you and all clients are provided with a quality experience which is timely and professional. To ensure reliable and consistent services for all of our clients, please be aware of the following booking and appointment policies. If you have any questions or concerns, contact us, it would be our pleasure to assist you. By signing the Eyelash Extensions Consent Form and Waiver, you will agree to this policy agreement. 

A credit card number is required to hold all reservations.

New Client Policy: New clients are required to provide a valid credit-card in order to schedule the first appointment and book their appointments. The credit card number will be used in instances of 24-hour cancellations, rescheduling, or no call no shows. 

24 Hour Policy for Cancellations or Changes (Rescheduling): If you need to cancel your appointment, make a change or reschedule, please notify us at least 24 hours in advance to your appointment in order to avoid additional charged fees to your credit card provided. The 24 hours will give your artist time to offer that appointment to another client and plan their day accordingly.

Late Cancellations (within 24 hours of your appointment or service): Appointments cancelled or changed within the 24-hour window are considered a late cancellation, and you will be charged 50% of the service requested to the credit card in which the appointment was held.
If we are unable to provide your service due to noncompliance of our appointment policies, it will count as a late cancellation and you will be charged accordingly. 

Missed appointments or No Call No Shows: Your artist will send out appointment reminders a day or two before your appointment. It’s your responsibility to be on time for your appointment. Missed appointments (NO SHOWS) will be charged in full of the service requested to the credit card in which the appointment was held. No Call No Shows will not be allowed to reschedule. 

Late Arrivals: Late arrivals will cut into your session time and can result in additional charges if your appointment has to be cancelled. Please notify your artist if you will be late. If you arrive more than 15 minutes after your appointment time, your appointment will be cancelled, and you will be charged 50% of the service fee (according to late cancellation policy). Out of respect for other clients, we cannot cut into another client’s appointment time.
If it is your first visit, please arrive 5 minutes early before your appointment start time to complete paperwork without cutting into your session time.

Requirements for fills: How full your lashes will look at the end of your fill appointment will be greatly affected by how many lashes you have when you arrive for your appointment. Clients must have at least 40% of extensions still adhered to the natural lashes in order for fills to be considered fills. If at any time you have less than 10 extensions per eye, the purchase of a full set will be required. Please let your artist know if you will need additional time to make sure the time can be provided.
If you have been rough on your lashes in-between fills and have lost more than normal, please contact your artist 24 hours ahead of time. Additional cost and timing may need to be considered.
If it has been 4 weeks or longer since your last appointment, the purchase of a full set will be required regardless of how many lash extensions you have remaining. The remaining lashes will most likely be removed and replaced with new lashes.

Refunds: We guarantee our work and do not provide refunds. If you have any concerns with the service you received, please reach out to your artist and let us know within 24 hours and we will fix it to your satisfaction and at no extra charge. There are no refunds on any retail products or exchanges.

We respectfully request that clients do not bring children under the age 12 while you are receiving the service. This allows your lash artist to concentrate 100% on you and your service. If you arrive with your children without discussion with your artist, your service may be refused.