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- Policy Statement
Thank you for visiting Heavenly Hollow where we offer a full line of Natural Healing Products.
We hope you enjoyed your visit, please come back again as we are updating and adding new products on a regular basis. Please remember to leave feedback as your response is very important to us .
We are very grateful for your business!
Please continue reading for Our refund Policy and more:
At this time, Heavenly Hollow Distribution ships merchandise to locations within the United States and U.S. territories & Canada . This Includes Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier.
Product Return Policy - See Herbal Pack Returns Below:
We would like to offer 100% Satisfaction. If you are, for any reason, not entirely happy with your purchase, we will cheerfully issue a refund for unused and unopened merchandise within 3 business days of receipt. APPAREL IS NON REFUNDABLE
Special orders are a 10% restocking fee. If your item has arrived damaged, please contact us within 3 business days of postal receipt in order to process a refund or replacement if that replacement is available . Absolutely no extensions will be granted after the 3 business days.
Refund is applied to the method of payment used. We are sorry we do not refund shipping cost unless item is sent in error, wrong item is received or item is damaged. Heavenly Hollow is not responsible for products lost or destroyed by a natural occurrence.
Buyer is responsible for shipping item back.
Heavenly Hollow Distribution will gladly exchange your unused order if you have received the wrong product or color in error. Please contact Heavenly Hollow Distribution within 3 business days of receiving your order. Provide us with your order number, ship to address, contact name and a brief description of the problem. Order must be returned in original condition and contain original receipt.
DUE TO COVID-19 : WE WILL NOT BE ACCEPTING ANY APPAREL RETURNS.
Herbal Packs Return Policy – Due to the nature of the product/ COVID and Sanatory Guidelines, Herbal Packs are non-refundable unless wrong size or product is sent in error. Please contact Heavenly Hollow Distribution within 3 business days of receiving your order. We do not offer return shipping labels. Provide us with your order number, ship to address, contact name and a brief description of the problem. Order must be returned in original condition ( UNOPENED FROM ORIGINAL SEALED PACKAGING) and contain original receipt.
Reiki Long Distant Healing Sessions are Non- Refundable as this is a service offered and commenced upon within 24 hrs. We take great pride and respect in providing our distant healing session and every persons outcome is a different response.