To preserve the intimate, private experience of our boutique studio, we kindly ask that all guests review the following policies prior to scheduling. Securing an appointment confirms your understanding and agreement.

• Appointments are available by confirmed reservation only.
• A $50 deposit is required to secure all New Client Full Set appointments.
• All clients must schedule their own appointments. We are unable to accept third-party bookings.
• Please verify service pricing and studio location before confirming your reservation.

• New clients are asked to arrive approximately 5 minutes early.
• Upon arrival, please text your artist and wait for confirmation before entering.
• For privacy and safety, guests and drop-off companions are not permitted inside the studio.
• Clients must be 18 years of age or older.

• A 24-hour notice is required for cancellations or rescheduling.
• Arrivals more than 15 minutes late may incur a $25 fee and/or require rescheduling at the artist’s discretion.

• Cash and Venmo are preferred.
• Debit cards and PayPal are accepted with a 5% processing fee.

We deeply value your time and respectfully ask the same consideration in return, as each appointment is thoughtfully reserved exclusively for you.

To maintain the privacy and exclusivity of our boutique setting, we kindly ask that you follow the arrival instructions below.

Upon arrival, please text Cassie at 518-545-8868 and wait for confirmation. Your artist will personally greet you at the front entrance. For the comfort, safety, and privacy of all clients, the main entrance remains locked, and access is granted only at your scheduled appointment time. We respectfully ask that you do not attempt to enter the studio without approval.

Please GPS the studio location provided to you prior to your appointment and allow ample travel time. If you are traveling 30 minutes or more, we recommend allowing an additional 5–10 minutes for traffic to ensure a relaxed arrival.

You are welcome to arrive early and wait comfortably in your vehicle until your appointment time. Kindly text Cassie upon arrival before approaching the entrance.

If you arrive more than 15 minutes past your scheduled time, your appointment will be cancelled and a $25 late fee will apply prior to rescheduling, in accordance with our late cancellation policy.

Out of respect for every client’s reserved time, we are unable to shorten another guest’s appointment to accommodate late arrivals. Each service is thoughtfully scheduled to ensure you receive the full, unhurried experience you deserve.

We appreciate your understanding and cooperation in preserving the calm, punctual, and elevated atmosphere of our studio.

To preserve the elevated, private experience of our boutique studio, we kindly ask that all clients review and respect the following policies. Scheduling an appointment confirms your understanding and agreement.

We require a minimum of 24 hours’ notice for any appointment cancellations, changes, or rescheduling. This courtesy allows your artist adequate time to offer the reserved appointment to another client and thoughtfully structure their day.

Appointments canceled or rescheduled within 24 hours of the scheduled time will incur a $25 late cancellation fee, which must be paid prior to booking a new appointment.

If your artist must cancel for any reason, this fee will not apply.

If we are unable to perform your service due to noncompliance with studio policies or neglected aftercare, the appointment will be considered a late cancellation and charged accordingly.

As a courtesy, reminder notifications will be sent via text and/or email prior to your appointment. Multiple reminders may be sent if confirmation is not received.

While reminders are provided, it remains the client’s responsibility to remember scheduled dates and times. Failure to confirm or respond may result in cancellation.

If you are unable to attend your appointment, please notify your artist as soon as possible.

Clients who miss an appointment without notice (No Call / No Show) may be charged the full cost of the scheduled service prior to rebooking.

Future booking privileges may be limited at the artist’s discretion.

Punctuality ensures you receive your full, unhurried service experience.

• Clients arriving more than 15 minutes late will have their appointment canceled and may be charged the $25 late fee prior to rescheduling.
• We are unable to shorten another client’s appointment to accommodate late arrivals.
• First-time clients are asked to arrive 5 minutes early to complete any necessary paperwork.

Please allow ample travel time and plan accordingly.

Lash extensions naturally shed with your growth cycle. During refill appointments, grown-out extensions are removed and replaced while new lashes are filled.

To qualify as a fill:

• A minimum of 40% of extensions must remain adhered.
• Lashes should not have major gaps.
• Fill appointments are typically maintained every 2–3 weeks.

If retention falls below the required amount, an extended fill or full set will be necessary.

After 4 weeks or more, a new full set is required regardless of remaining extensions. Remaining lashes may be removed and replaced to restore balance and integrity.

If you anticipate excessive shedding or damage, please notify your artist at least 24 hours in advance, as additional time and cost may be required.

All services are non-refundable. No exceptions.

If you experience concerns regarding your lashes, please notify your artist within 24 hours of your appointment.

In the rare case of severe irritation or allergic reaction, removal will be provided promptly and complimentary. If medical attention is needed, please seek care immediately and inform your artist.

If you choose to end your appointment early, the full-service fee will still apply.

To maintain a focused and tranquil environment:

• Only clients receiving services are permitted inside the studio.
• Children, guests, pets, and companions are not permitted.
• If you require transportation, your ride must be readily available at the conclusion of your appointment.
• Our waiting area is closed.

If you arrive with a guest without prior approval, your appointment may be rescheduled.

These policies allow your artist to devote complete attention to your service and maintain a calm, professional setting for all clients.

We accept:
Cash (preferred)
Venmo (preferred)
Zelle
Credit/Debit Cards & PayPal (5% processing fee applies)

Please bring the exact amount when paying with cash, as change may be limited.

Gratuities are graciously accepted and appreciated, though never expected.

We value your time and respectfully ask for the same consideration in return. Every appointment is intentionally reserved to provide you with an exceptional, unrushed, and elevated experience.