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- Policy Statement
Please take the time to review and acknowledge these terms prior to your appointment. All clients must be aware of and follow our guidelines. Your artist is not responsible if you neglect the policy.
Key Points Not To Miss:
NO GUESTS/PLEASE NO DROP OFF RIDES
CLIENTS MUST BE 18+
ALL CLIENTS MUST BOOK THEMSELVES - NO SCHEDULING FOR OTHERS
CONFIRM THE PRICES BEFORE YOU BOOK
$25 LATE POLICY/LATE CANCELLATION/RESCHEDULING FEE
GPS LOCATION PRIOR TO SCHEDULING
NEW CLIENTS PLEASE ARRIVE 5 MINUTES EARLY
REMEMBER TO TEXT YOUR ARTIST UPON ARRIVAL & WAIT FOR APPROVAL TO ENTER THE STUDIO - DO NOT ENTER WITHOUT APPROVAL
MASKS ARE OPTIONAL
BY CONFIRMED APPOINTMENT ONLY
***Please remember: text or call Cassie at 518-545-8868 when you arrive and wait for your artist to approve and meet you at the front door. Our main entrance will be locked until your artist will open it at the time of your appointment. We please ask that you do not enter our studio until your exact appointment time and after approval.
***GPS our location given to you by your artist prior to the appointment to prepare for travel. To avoid being late and your appointment cancelled, please give yourself an extra 5-10 minutes due to traffic if you drive 30+ minutes. You are welcome to arrive early and wait in your car until your appointment time. Please text Cassie upon your arrival and prior to entering. If you arrive more than 10 minutes after your original appointment time, your appointment will be cancelled, and you will be charged the $25 late fee before rescheduling (according to late cancellation policy). Out of respect for other clients, we cannot cut into another client’s appointment time. We also always want to make sure you have the full time for your service and have a thorough service performed without rushing.
***Please remember: 24 Hours prior to your appointment, do NOT use anything oil based on, or around the eyes. This includes moisturizers, makeup, removers, serums, etc. Scroll down further and read the information in green.
***FORM OF PAYMENT: We are moving towards accepting CASH ONLY. Please plan ahead to have exact cash prior to your appointment. Limited change will be available. Touch free versions of payment like Venmo, Paypal and Credit Cards are accepted (*Please note that there is a 5% Service Fee added to your service charge on all online transactions (including Venmo).
Consult with your artist for your estimated cost of service and cleansing products.
24 Hour/Same Day Policy for Late Cancellations or Changes (Rescheduling): If you need to cancel your appointment, make a change or reschedule, please notify us at least 24 hours in advance to your appointment. The 24 hours will give your artist time to offer that appointment to another client and plan their day accordingly. If you cancel or reschedule on the same day of your appointment (after 8pm the night before), a cancellation fee of $25 will need to be paid, also prior to scheduling a new appointment due to the late cancellation. If your artist has to cancel the appointment by any means, the fee will not apply. If we are unable to provide your service due to noncompliance of our appointment policies, or neglected aftercare, it will count as a late cancellation and you will be charged accordingly.
Confirmation by /Text/Call/Emails: As a courtesy, we will text/email and to remind you of your appointment a few days prior. You will get several alerts if we do not hear back to keep you informed so you don’t forget your scheduled appointment. Please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments and cancellation fees. Please respond to confirm your appointment. Let your artist know asap if you are unable to make it to your appointment.
Missed appointments or No Call No Shows: Your artist will send out appointment reminders prior to your appointment. It’s your responsibility to be directly on time for your appointment. Missed appointments (NO CALL NO SHOWS) may be charged in full of the service requested prior to scheduling your next appointment. No Call No Shows will be taken under consideration (if due to emergency) to be able to reschedule. Thank you for understanding.
Late Arrivals: Late arrivals will cut into your session time and can result in additional charges if your appointment has to be cancelled. Please be sure to notify your artist ahead of time if you will be late. If you arrive more than 10 minutes after your original appointment time, your appointment will be cancelled, and you may be charged the $25 late fee before rescheduling (according to late cancellation policy). Out of respect for other clients, we cannot cut into another client’s appointment time. We want to make sure you have the full time for your service! If it is your first visit, please arrive 5 minutes early before your appointment start time to complete paperwork without cutting into your session time. Please take our location into account ahead of time.
Requirements for fills: *We do not perform refill services on work that was not done within our facility– NO EXCEPTIONS. If you currently have lash extensions on, you must get them removed before receiving your first new set with us. This is to avoid the risk of mixing different adhesives and materials from work done in other salons or by another artist. We use specific products that do not always mix or perform with others. We want to be confident the work is 100% ours! We gladly will set you up with an appointment for a removal and to prepare you for a new full set and ensure your lashes are healthy. We promise to be honest and if your natural lashes are looking sparse or damaged, we have some great retail options for you!
Our lashes are on growing cycles and continuously grow out. During fills, we remove old grown out extensions and replace them, and fill the new lashes with extensions. How full your lashes will look at the end of your fill appointment will be greatly affected by how many natural lashes you have, and also how many extensions you have on when you return for a fill. Clients must have *at least* 40% of extensions still adhered to the natural lashes in order for fills to be considered fills. They may look significantly less but should not have major gaps. They always should look at-least half there within 2-3 weeks! If at any time you have less than required, an extended fill or full set will be needed. Please let your artist know if you will need additional time to make sure the time can be provided. If you have been rough on your lashes in-between fills, or naturally shedding and have lost more than normal, please contact your artist 24 hours ahead of time. Additional cost and timing may need to be considered. If it has been 4 weeks or longer since your last appointment, the purchase of a full set will be required regardless of how many lash extensions you have remaining. The remaining lashes will most likely be removed and replaced with new lashes.
Refunds: Your lash artist will provide you with a timely professional service that is NON-Refundable. NO EXCEPTIONS. Your artist is experienced and confident in her work. Please notify your lash artist within 24 hours of service with any lash concerns. If you experience an emergency (extreme irritation or inflammation), consult with your artist so we absolutely can complimentarily remove them for you prior/after seeking medical attention. If you have an emergency mid appointment and need to leave, you will still be charged in. full.
NO guests: Only clients receiving a service will be allowed in the salon. At this time you will not be allowed to bring any guests with you that are not also receiving a service. Children are not allowed in our studio due to non-supervision. If you need to be driven due to ONLY having a medical emergency and need to be accompanied by another person during your service, please have them wait in the car. Please do not be dropped off and picked up due to the unpredictability of your rides arrival after the appointment to pick you up. Your ride needs to be readily available. Our waiting area is unfortunately closed and you will need a ride at the end of your appointment time. We respectfully request that clients do not bring pets, guests or children while you are receiving the service. This allows your lash artist to concentrate 100% on you and your service. If you arrive with guests without discussion with your artist, your service may be rescheduled.
As always, if you have ANY symptoms of any sort, please reach out and reschedule for a further time to be safe! Your artist completely understands and thanks you. Only during a personal emergency ER visit, we are more than happy to waive the fee, please consult with Cassie as soon as possible if so. If you have been exposed to Covid-19, please be responsible in letting your artist know.
PAYMENT/GRATUITY: We accept Cash, Personal Checks, Venmo, Credit/Debit Cards/Paypal (with a 5% Processing Fee for Cards/Paypal/Venmo).
*CASH IS PREFERRED*. Please bring exact amount due to cash change may be limited. Consult with your artist for estimated costs. Gratuities are appreciated, accepted in addition to or added to the service fee.
How to prepare for your appointment/take care of your lash set: *PLEASE READ*
Your artist will always confirm your appointment day/time with you 2-3 days prior. If you do not hear from your artist the night before your appointment, please reach out incase there is a miscommunication or mistake.
Please acknowledge your full set appointment can be up to 3 hours, approx. 1.5-2.5 hours of applying lashes. Please do not make immediate plans after or rush your artist during this service.
Preparing for your appointment, we recommend to take your shower and avoid performing any face routine that you may prior to your appointment. If you're unable to shower right before or the day of your appointment, do so the night before. You want to avoid getting the extensions wet or exposed to moisture for 24 hours after application to allow the adhesive to properly cure without an abundance of moisture. You want to avoid wearing moisturizer right under your eyes and to your temples so the eye pads can stick well to your skin without risking sliding or potentially being uncomfortable for you. Moisturizer also causes more oil in the lash follicle. You must remove all face and eye makeup, especially mascara (recommended 48 hours prior to service). Mascara loves to hide and can be difficult to thoroughly remove after cleaning quickly only once. I have seen many client's show up with makeup residue in their lash line. We want them to last for you! Extensions will NOT bond or last if there are oils present, skin, or residue of any makeup (including bottom mascara, foundation/concealer that is applied right up to the bottom lash line and is transferred by blinking) or facial products. REMOVE ALL MAKEUP. If makeup is present your lash artist will not be able to fill you or additional charges will apply.
RIGHT PRIOR to your new full set, clean your natural lashes thoroughly again! And again! You want to remove all natural oils from the eyes so the adhesive can properly cure. If they are not fully clean or cleaned with the right products, the lashes could begin to pop off after the service. You can use makeup remover when removing all of your eye and face makeup the day before. To remove makeup, oil is needed otherwise all of the makeup won't be removed so get in there! Really rub in the lash line where mascara loves to hide. After doing this and using such oily products, use really warm/hot water with a wash cloth and scrub the top and underneath of your lashes to start to clean away the oils from the remover/products used. They leave films and deposit oils into the lashes which won't allow them to last as long.
Be natural for a day! The day of your appointment, clean your lashes and lash line well with warm/hot water and a wash cloth because makeup remover will leave them very oily and that shine like look over them and between the lashes. If you have lash cleanser, use that to cleanse! For some people, oil free micellar water works. Be very cautious of what soaps/products you may use because most of them are moisturizing. Consult with your artist what may be best to use for you.
Don't be extremely rough but don't feel afraid to use the wash cloth and get into the lash line. Be sure of this actually, we see too many people mistake to get it 100% cleaned out their first time. We often remove and rub the tops of our lashes, but importantly, clean the underneath side of the lash line. We attach the extensions not only on top, but from the underneath! At times for some people, being a major mascara user can clog and give them mini eye stye's so it's healthy to do a deep cleaning.
RIGHT PRIOR to your fill, cleanse your lashes thoroughly and DAILY. If you skip cleansing prior to coming to your fill, they may not bond or last for you. New lashes won't be able to stick to dirty ones. If you clean them in the morning, go and workout for hours and get sweaty, then wash them again! You can't over wash them, just be gentle. If you cry twice in a day, clean them twice! We can tell if you are not cleansing daily! Be sure to also fluff your lashes. This is just as important as cleaning them.
CLEANSING DAILY is crucial to keep your retention amazing and to avoid build up of skin and oil, or potentially an infection from neglecting to cleanse. Choose cleansing products recommended or approved by a licensed eyelash artist. We will cover exactly how to cleanse and the important steps you will take. Do not be aggressive cleansing. Cleansing the tops and bottom underneath side of the lash extensions is important, along with the lid and skin around the eyes.
DRY & FLUFFING LASHES is so important to keep them looking their best. After getting lash extensions wet or cleansing, you will want to use your mini fan to start drying your lashes. Wait patiently and watch as the extensions begin to fluff out. Then you will use your disposable spoolie mascara wands to fluff your lashes by the tips only. Do not wiggle the whole set, be rough or excessive, or pull down on them while brushing. It's just like your hair, you will have more tension and fall out if brushing wet. Let dry, and then brush and fix. Not fluffing your lashes properly will leave them looking thick, clumpy, wet and wicked looking. Not brushing your lashes daily will also make them look less full and fluffy.
MAKEUP is a tricky thing with extensions because extensions must be kept super clean to have longevity. Makeup can become easily trapped between the extensions or into the little fibers of the hairs and can be very hard to thoroughly remove without causing extensions to fall out also or risk damage by trying to scrub through them too hard. Makeup can be worn but should be applied cautiously and lightly, and be approved for eyelash extensions. If they aren't made for eyelash extensions, they must at least be oil free and powder based- but this still can create more build up and be harder to thoroughly cleanse out over time, vs products made specifically for eyelash extensions. Consult with your artist if you wear makeup, plan to with extensions or have been so we can work together. Be responsible in taking care of them and removing all makeup every night before bed. You do not want to sleep with any face or eye makeup on.
Full Sets (Take 1.5-3 hours ranging on natural lash type and amount) Please be aware of how long full sets/fills/appointment times can take without rushing your artist. Everyone is different and everyone has different lashes! It takes this time because isolation is very important as we place 1 extension onto 1 natural lash, out of up to 150 we could have per eye! It takes precision and time for a well job done. They are NOT just placed along the top of the lash line or they would hurt badly and wouldn't be able to grow out and perform their natural cycle. We leave open 3 full hours for consultation/lash time for all full sets to not be time crunched if not need be, to allow for the best, relaxing service and to be able to cover all the things we need to about eyelash extensions. As your artist, I enjoy educating and spending the time to explain things in detail for you all. I have heard from many girls who have extensions that aren't aware or weren't educated on lash care or that you have to cleanse them, ick! I'm here for you all, always, to be in depth and thorough and hope that it makes a difference for you all and changes the stigma that all eyelash extensions are damaging.
Fills (Take 1 hour) Fills are needed 2-3 weeks depending on your preference. They are always best maintained at 2 weeks. After 2-3 weeks, we definitely want some new clean fluffy lashes! Remember; we have many lashes (up to 150 per eye) that grow out at different rates and you will have lots of growth by 3 weeks and can risk pushing it too far to needing a full set. Fills should not take more then about half the time it takes for a full set. If more than an hour is needed, a full set could be required or we will continue to evenly fill within the hour scheduled. If you need/want more time, please let your artist know ahead of time.
FEEL SENSITIVE? REACH OUT to your artist if you notice any changes in the way the extensions feel for you, or if you have sensitivities or seasonal allergies, or any sensitivities to adhesives that become known. You should not feel any weight/pinching or pulling, or really feel them at all! Sometimes allergies to products can develop and show over time and may not be immediate. It could also be oddly just one eye over the other that can feel itchy, flaky, swollen, warm or sensitive. If you become mildly sensitive, in the mean time you could take a over the counter non-drowsy allergy medication. You also can be taking this prior to coming to your appointment. Benadryl is an emergency option for clients to take that will help more severe swelling and symptoms. Please be under the care of someone else if taking and avoid taking if you need to drive.
REMINDER: This is a luxury service and may not be for everyone to maintain. It takes time and patience and your artist works very hard to handcraft each extension and create a beautiful, clean set.
$$$ INVEST: Know that extensions take time, care and money. We want you to invest with great options to make it worth it! Please know this ahead of time, that there may be additional products needed including cleanser, brushes, drying fans, and other makeup/retail options in order to keep up with extensions. Prepare to spend the full set cost and retail cost if you plan to continue and keep up with your extensions! We have priced our sets reasonably with the understanding that additional products are to be recommended and purchased.
RETAIL/PRODUCTS FOR AFTERCARE: Your artist has options for retail and all you'll need to take care of your lashes at the studio! The option to purchase cleanser by your artist is extremely recommended and we can not guarantee how extensions will last if you don't choose to cleanse or if you use a cheaper off brand/baby shampoo.
Products available for retail purchase include: cleanser kits, cleanser, cleansing brushes, rinsing bottles, mini drying fans, (disposable brushing wands are complimentary).
Products available for ordering include: travel size cleanser, liquid makeup remover, makeup facial and eye wipes, bottom mascara, liquid eyeliner, Elixir liquid eyeshadows, eye beauty blenders, fluff guard, lash serums, keratin lash/brow booster, cool down eye pads, falsies lashes & more! (Borboleta and Lash Box LA Brand products).
Neglecting aftercare/cleansing: can lead to damage of natural eyelash extensions because the follicle becomes clogged with oils, skin, and other residues and cannot grow healthy and be clean. You can become infected or have severe irritations if you neglect to take care of your extensions. Blepharitis is a common condition that clients can get if they do not cleanse their eyes and extensions. Blepharitis is a inflammation of the eyelid, and tiny oil glands of the eyelid. Symptoms can include red itchy eyelids that can look greasy and crusted over time. Dry eyes can also occur. Once becoming severe, medical attention could be needed. Your artist cannot just thoroughly cleanse for you or remove the large pieces of skin/oil buildup because they begin to grow and become attached to your lid. Opening this can cause a open wound. You will be signing a waiver when you get your first full set done that acknowledges you understand these conditions and pledge you will take care of them. Your artist is not responsible for any mistakes on your behalf. In any terms your artist notices buildup, she will consult with you and maintain with you. If things become extreme your artist will not longer accept to fill you or will request a immediate removal.
Sleeping can be the downfall for us all at times. One bad night sleeping on our side or stomach can unfortunately make a lot fall off or get ripped out. Learn to be conscious when you go to bed that you must protect your precious lash extensions! We simply don't want to sleep on our face and risk pulling them out or any damage! Sometimes we totally forget they are there and go to rub our eyes when we get sleepy. Try your absolute best to condition yourself to start sleeping on your back or always having your face propped appropriately on the pillow. Stiffer pillows can help hold you more stable. Remember to point your nose up towards the ceiling, and not down into your pillow, to best avoid waking up with messy lashes that you've worked so hard so far to keep looking amazing! Chances are that if they were great, looked great before you went to bed and if you woke up with them falling off or already on your face, that you slept on them. Be sure to give your artist the notice if you would like more time for your fill!
More things to consider!
*CLIENTS MUST BE 18+
*Avoid caffeine/coffee prior to appointment to limit eye twitching so your artist can work at normal speed.
*Tanning after getting lashes done can be irritating due to heating the adhesives and fumes will be irritating and drying to the eye.
*Avoid getting lashes steamy or wet to enhance the longevity of the extensions.
*Avoid teary eyes, laying on side, or crying. Cleanse immediately after crying, submerging eyelashes in salt/chlorinated water, using eyedrops or after sweating. Tears have salt in them and weaken the adhesive bond. It's really best to not ever submerge into ocean/pool water.
*Always dry damp or wet lashes and fluff. If you do not fluff enough the fans become closed.
*Wait 24 hours to get lashes wet or cleanse after application.
*Brush your lashes daily, but not while they are completely wet or all the way back at the root/base (you could accidentally snag them). Always dry first (with a small, handheld controlled fan) for few minutes before brushing if wet. After 1-2 minutes of drying you can begin to fluff at the tip of the extensions only. You do not need to fluff at the middle or the base.
*When submerged, use a lint free tissue or paper towel carefully rolled up small and soak out excess water before drying.
*Use room temp-cool, distilled water when cleansing to avoid hard water. New use warm water or get them wet in a warm shower.
*When taking showers, be sure that the vent is on, crack a window and open the curtain for some air. Drape a towel to use to blot if you have water running to your eyebrows/eyes. Avoid excess steam. Heat and steam will weaken the adhesive bond. Dry after shower if lashes seem damp.
*Avoid heat from fires, ovens, smoking and steam from cooking. Heat can singe the tips of the lashes.
*Avoid spraying face setting spray or any hair products over lashes. If spraying your hair use your hand to protect your lashes, so much can land in them!
*Avoid all eye makeup, moisturizers, creams and cleansers with oils. Use products safe for extensions and consult with your artist for options.
*When cleansing your face, do not splash the water over your face and lashes. Use controlled movements and work the facial cleanser off carefully without affecting your eyelashes.
*Do not apply false eyelashes, adhesives or mascara over the extensions!
*Do not apply and cake on bottom lash mascara, unless it is safe for extensions like Lash Box LA sells! Any bottom mascara will transfer to the underneath side of the top lashes.
*Avoid wearing under eye creams to your appointment so your eye pads can stick.
Remember your lifestyle and activities can affect your lash retention. (If you workout, sweat a lot, or live or work in warm climates). If so, you really want to be cautious on keeping up on cleansing and choosing a time that is best to cleanse according to when it will benefit the most.
*Always feel comfortable to contact your artist with any concerns. Please do not attempt to remove to alter your extensions yourself or you could cause lash damage. If multiple extensions are present, always have a professional safely remove them for you.
*Only minimal times will your artist give you the OK to remove the last minimal/few extensions you may have left on by carefully taking hot steamy showers and using an oil based liquid makeup remover and wipe to soak and gently work off if easily able to. Please do not force them off, we are happy to remove the very few you have on complimentarily before you risk damaging them.
*As long as you take care of your extensions as directed, your lashes will continue to be healthy and grow indefinitely!
*All custom fans/volume clusters are handcrafted by your artist.
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