In our studio, we do have to undergo some changes due to Covid-19, and will be following many precautions and guidelines to keep our studio safe for everyone! Our studio and equipment will continue to be disinfected and sanitized after every single client or appointment. The health, safety and well-being of our guests are our top priority to ensure the safest experience while in our studio.
All existing clients will receive scheduling priority first to ensure their prior appointment due to the short notice of our studio temporarily closing. New clients will be placed onto a temporary wait list until further notice. Please still reach out to us, we would love to chat and reach back out to you as soon as we can!
Please respect that appointment spaces are limited and our time is important. Due to this, our policy will be more strict on our cancellation/reschedule policy. If you cancel or reschedule within 24 hours, please note that a $25 cancellation fee will be need to be paid prior to booking your next appointment. In addition to this, please confirm your appointment with your artist within 24 hours to your appointment, otherwise your appointment will be cancelled and you will be charged the $25 late cancellation/rescheduling fee that will need to be paid prior to scheduling your next appointment.
We ask upon entry the removal of shoes and outer jackets.
We please ask that you do not enter our studio until your exact appointment time to allow us time to disinfect between clients and ensure minimum occupancy in our studio (unless otherwise told to enter early by your artist). Please text or call Cassie at 518-545-8868 when you arrive and wait for your artist to meet you at the front door.
Only clients receiving a service will be allowed in the salon. At this time you will not be allowed to bring any guests with you that are not also receiving a service. Children are not allowed in our studio due to non-supervision. There will only be me and you in our private studio to help you be as comfortable as possible. If you need to be driven due to ONLY having a medical emergency and need to be accompanied by another person during your service, please have them wait in the car. Please do not be dropped off and picked up due to the unpredictability of your rides arrival after the appointment to pick you up. Our waiting area is unfortunately closed and you will need a ride at the end of your appointment time.
Clients in the studio and the artist must wear a disposable mask at ALL times during the service (by not maintaining social distancing). Please put your mask on when entering our studio. You are welcome to bring your own clean and fitted mask! I will provide new disposable masks for clients during each appointment if you do not have one.
Clients must immediately enter bathroom to wash hands/apply hand sanitizer prior to entering the lash room and beginning service.
During this time until further notice, no bed sheets, blankets, heating pads or herbal packs will be provided due to sanitary precautions. Please wear comfortable and appropriate clothing to your appointment.
We temporarily will not be offering complimentary water or candy mints.
If you are viewing our shop please do not touch the items displayed, we will handle everything for you!
Touch free versions of payment like Venmo, Cash App, Paypal and Credit Cards are recommended. We accept cash but please bring exact amount due to cash change being limited during this time.
As always, if you have any symptoms of any sort, please reach out and reschedule for a further time to be safe. Only during an emergency or fever we are more than happy to waive the fee, please consult with Cassie as soon as possible. We appreciate your honesty regarding any questioning on Covid-19 that we may have upon your arrival. If you have been exposed, please be responsible in letting your artist know.
Our priority is to keep you and everyone around us all safe!
Our protocols will be continue to be adjusted and we will keep you informed through this process. I look forward to seeing you and appreciate your understanding and support! - Cassie
We want to make sure that you and all clients are provided with a quality experience which is timely and professional. To ensure reliable and consistent services for all of our clients, please be aware of the following booking and appointment policies. If you have any questions or concerns, contact us, it would be our pleasure to assist you.
24 Hour Policy for Cancellations or Changes (Rescheduling): If you need to cancel your appointment, make a change or reschedule, please notify us at least 24 hours in advance to your appointment. The 24 hours will give your artist time to offer that appointment to another client and plan their day accordingly. If you cancel or reschedule after the 24 hour mark, a cancellation/deposit fee of $25 will need to be paid prior to scheduling a new appointment due to the last late cancellation.
To make or change an appointment: Your lash artist can be contacted during normal business hours 8 am until 8pm. Please do not call or text after hours. Your email/text or phone call will only be addressed during hours stated.
Confirmation / Text/ Emails: As a courtesy, we will text/email and to remind you of your appointment a few days prior. You will get several alerts if we do not hear back to keep you informed so you don’t forget your scheduled appointment. Please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments and cancellation fees. Please respond to confirm your appointment. In addition to this, please confirm your appointment with your artist within 24 hours to your appointment, otherwise your appointment will be cancelled and you will be charged the $25 late cancellation/rescheduling fee that will need to be paid prior to scheduling your next appointment.
Late Cancellations (within 24 hours of your appointment or service): Appointments cancelled or changed within the 24-hour window are considered a late cancellation. If you have a late cancellation, a fee of $25 will need to be paid prior to scheduling your next appointment.
If we are unable to provide your service due to noncompliance of our appointment policies, it will count as a late cancellation and you will be charged accordingly.
Missed appointments or No Call No Shows: Your artist will send out appointment reminders prior to your appointment. It’s your responsibility to be directly on time for your appointment. Missed appointments (NO CALL NO SHOWS) may be charged in full of the service requested prior to scheduling your next appointment. No Call No Shows will be taken under consideration (if due to emergency) to be able to reschedule. Thank you for understanding.
Late Arrivals: Late arrivals will cut into your session time and can result in additional charges if your appointment has to be cancelled. Please be sure to notify your artist ahead of time if you will be late. If you arrive more than 15 minutes after your original appointment time, your appointment will be cancelled, and you may be charged the $25 late fee before rescheduling (according to late cancellation policy). Out of respect for other clients, we cannot cut into another client’s appointment time.
If it is your first visit, please arrive 5 minutes early before your appointment start time to complete paperwork without cutting into your session time. Please take our location into account ahead of time.
Requirements for fills: We do not perform refill services on work that was not done within our facility– NO EXCEPTIONS. If you currently have lash extensions on, you must get them removed before receiving your first new set with us. This is to avoid the risk of mixing different adhesives and materials from work done in other salons or by another artist. We want to ensure our best work!
How full your lashes will look at the end of your fill appointment will be greatly affected by how many lashes you have when you arrive for your appointment. Clients must have *at least* 40% of extensions still adhered to the natural lashes in order for fills to be considered fills. They may look significantly less but should not have major gaps. If at any time you have less than 10 extensions per eye, the purchase of a full set will be required. Please let your artist know if you will need additional time to make sure the time can be provided.
If you have been rough on your lashes in-between fills and have lost more than normal, please contact your artist 24 hours ahead of time. Additional cost and timing may need to be considered.
If it has been 4 weeks or longer since your last appointment, the purchase of a full set will be required regardless of how many lash extensions you have remaining. The remaining lashes will most likely be removed and replaced with new lashes.
Refunds: Your lash artist will provide you with a “timely professional service” that is NON-Refundable. NO EXCEPTIONS. You fully understand that this service is NON REFUNDABLE.
Please notify your lash artist within 24 hours of service with any lash concerns. Should you have falling lashes within 24 hours of your service, your lash artist will do their very best to replace them within said time frame according to their available schedule free of charge. Please reach out immediately that day that you receive them. If you experience an emergency (extreme irritation or inflammation), consult with your artist so we can complimentary remove them for you prior to seeking medical attention.
2 Person Max per Treatment Room: For purposes of safety and sanitation, we cannot allow anyone else into the service rooms other than (1) the Lash artist and (2) the person receiving the service. (This is a policy implemented by the facility owner).
We respectfully request that clients do not bring pets, guests or children while you are receiving the service. This allows your lash artist to concentrate 100% on you and your service. If you arrive with guests without discussion with your artist, your service may be rescheduled.
Cell phone Usage: Should be turned onto silent mode and put away in order to minimize distractions and potential hazards—this is especially crucial for eye and brow services, which involves the use of tweezers and adhesives around the delicate eye area, and therefore requires a great deal of focus and precision on the part of our technicians. Please be courteous and respectful of your technician’s time and work by keeping your phone on silent until you have left the session room .
PAYMENT/GRATUITY: We accept Cash, Credit/Debit Cards (with a $5 Full Set Processing Fee), Venmo, Cashapp, Paypal. Please bring exact amount due to cash change may be limited. Gratuities are appreciated, accepted in addition to or added to the service fee.